-Client
Multi-National QSR Chain
Sarah’s hiring was a game-changer for our 80±year-old company, which was new to ITSM and CSM. Her years of experience in various facets of the ServiceNow environment made her an invaluable asset to our team. She is not just a technical consultant who can develop and configure; she also understands the importance of strategizing, planning, road mapping, stakeholders, governance, process ownership, training, c-suite conversations and profoundly understands how vital the user and customer experience is. We were able to rely on Sarah for almost any need we had when it came to instituting ServiceNow properly. I highly recommend remix(IT) because I always felt a part of their team as we worked through every facet of the project, and she was great at being a team member of our community too. Sarah works with honesty, integrity, and transparency and is fair and kind.
-Client
Global Financial and Insurance Services
I was first introduced to Sarah and her ServiceNow services during my previous company’s transition to using ServiceNow. She assisted the transition in a variety of ways whether it be the creation of advanced flows in building out a diverse service catalog, the implementation of a robust service portfolio across an organization spanning 20,000+ users, or the creation of development standards used to assist new developers in the development process to create a consistent experience. Being used in a multitude of ways truly allowed Sarah to show her creativity, experience, and understanding approach to helping us solve the problems we were facing along the way. She proved to be an invaluable resource to a company just dipping its toes into using the ServiceNow platform, and could not have gotten through the challenging implementation stages faced without her assistance.
-Client
Technology Consulting Firm
Sarah was instrumental in developing the first of its kind, Resource Management Analytics Scorecard. This dynamic dashboard gave RM the ability to view and track week over week trends which has aided in several productive change management conversations. Sarah’s ability to gather her customer’s requirements and then thoughtfully bring them to life is second to no none! She is an excellent collaborator and is intentional in providing the highest level of quality outcome to her customers.